What currency are the prices do I see in the site?
All prices are in US Dollars.
I just placed an order, when will it ship?
We ship our items as quickly as possible but due to the nature of internet processing this can take 24-48 hours before the item is placed. At that point production time is typically 4-7 days as a lot of items are hand made and sometimes can be made to order, depending on the item. Actual shipping times, depending on the item can take between 15-21 days.
Tracking numbers will be updated 5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@iRoc.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged.
We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@iRoc.com the given address is wrong we can change the address to the correct one within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@iRoc.com
We will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
If you have any further questions not covered in this FAQ, send us an email to support@iRoc.com or by phone during normal business hours at 702-251-9244